By Paul R. Niven
The whole advisor to examining and maximizing a company's balanced scorecardPresenting the next move for balanced scorecard implementation, Balanced Scorecard Diagnostics offers a step by step method for reading the effectiveness of a company's balanced scorecard and the instruments to reevaluate balanced scorecard measures to force greatest functionality. CEOs, CFOs, CIOs, vice presidents, division managers, and enterprise experts will locate the entire crucial instruments for studying a balanced scorecard method to figure out if it really is working at greatest functionality and for seamlessly enforcing adjustments into the scorecard.Paul R. Niven (San Marcos, CA) is President of the Senalosa workforce, a consulting company solely devoted to supporting companies get best-in-class functionality. he's the writer of 2 winning books, Balanced Scorecard step by step (0-471-07872-7) and Balanced Scorecard step by step for presidency and Nonprofit enterprises (0-471-42328-9), either from Wiley.
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Additional resources for Balanced Scorecard Diagnostics: Maintaining Maximum Performance
You can devote yourself and your company to total quality management. 22 Have you sampled any of the tempting delights of this menu? If so, you’re certainly not alone. However, as a result of many highly publicized flops, we’ve become increasingly skeptical of new ideas promising to be the panacea we’ve been searching for in our quest for business success. But before we write off the entire management idea factory as out of touch or “pie in the sky,” let’s cast a more critical eye on what goes on when an idea is adopted by an organization.
You may develop a set of objectives and measures that captures people’s attention and drives an increased amount of alignment and focus. However, for real, sustainable, and breakthrough results to occur, an active, ceaseless, and dedicated executive sponsor is an absolute must. Let’s look at how leading enterprises are able to secure executive sponsorship and what you should expect your leaders to demonstrate in this capacity. Securing Executive Sponsorship You may have already developed a Balanced Scorecard, and after reading the preceding paragraphs can literally feel the wind coming out of it like an untied balloon tossed from the arms of a carefree child and sputtering rapidly to the ground.
Nike is an example of a product leader in the field of athletic footwear. • Customer intimacy. Doing whatever it takes to provide solutions for unique customers’ needs helps define customer-intimate companies. They don’t look for one-time transactions but instead focus on long-term relationship building through their deep knowledge of customer needs. In the retail industry, Nordstrom epitomizes the customer-intimate organization. As organizations have developed, and experimented with, value propositions, many have suggested it is difficult, if not impossible, to focus exclusively on just one.
Balanced Scorecard Diagnostics: Maintaining Maximum Performance by Paul R. Niven